Knowledge systems for products, people and AI.
A. Jackson is the practice of Allana Jackson, a knowledge systems architect with 8+ years of documentation work at Google, DoorDash, Domino's and NYC OCME.
AI agent testing
The Agent Status Test
For fintechs with an AI support agent. We find and fix the transfer, payout and balance answers it gets wrong.
AcmeSend demo: 8 Critical failures found. A one-page fix cleared every one on retest.
Documentation and knowledge systems
Knowledge systems
Help centers, knowledge bases, rollout docs and AI agent instructions, built so people and AI agents find the right answer.
89% fewer support tickets at Domino's. $28M in operational value at Google.
Building lending AI and preparing for a bank partner review? See The Rescue