Summary

Allana Jackson

I have close to 9 years of technical writing experience, 7 of which were remote, specializing in:

• Scoping and creating user-centric technical content.
• Designing scalable information architecture strategies.
• Leading documentation projects and mentoring fellow writers.

Here you’ll find a few updates on my latest roles, responsibilities, and accomplishments. Check out my credentials to see the tools I use to shine while working on how-to guides to API documentation, UI messaging, and more.

EXPERIENCE

• 2023 – 2024
  

  Senior Technical Writer

  Wrote creative copy to convert, tactical release notes, guided walkthroughs, and workflows to communicate the strategic value and performance of NextGen Pulse (POS).

• 2020 – 2023
  

  Technical Writer II

  Articulated over 300 browseable artifacts for Campaign Manager 360 and the New Search Ads 360, elevating product knowledge for advertisers and partners. Cultivated simplified, user-friendly instructional materials as Amalgam team leader to influence and optimize social, search, and shopping campaigns.

EDUCATION

• 2004 – 2007
  

  Bachelor of Arts – Broadcast, Telecommunications, & Mass Media

  Temple University

• 2004 – 2007
  

  Bachelor of Arts – Criminal Justice

  Temple University

CAREER HIGHLIGHTS

• September 3023
  

  SWAT TEAM

  Promoted to sit at the communication nexus of Domino’s proprietary point- of-sale (POS) launch.

• March 2022
  

  Seach Ads 360 (new experience)

  “30 clicks from Google Search in 28 days.”

Let’s
work together.

CV

Resume