Summary
Allana Jackson
I’m a Telecom Network Engineer turned Senior Technical Communicator with 7+ years of architecting intuitive documentation ecosystems that cut support costs 30%+, unlock revenue growth through accelerated user adoption, and ensure audit-proof compliance for SaaS, E-commerce, FinTech, and federal systems.
Here you’ll find a few updates on my latest roles, responsibilities, and accomplishments. Check out my credentials or CV to see the tools I use to shine while working on how-to guides to API documentation, UI messaging, and more.
EXPERIENCE
- 2023 – 2024
Senior Technical Writer
Engineered 50+ Confluence knowledge assets (release notes, how-tos, system overviews) that advanced feature adoption for NextGen Pulse (POS) by translating technical capabilities into strategic revenue drivers and behavior insights. Orchestrated (Product, Engineering) cross-functional alignment to embed product vision into documentation and fortifying stakeholder trust.
- 2020 – 2023
Technical Writer II
Implemented content strategy and knowledge base development for Google ad and marketing management platforms (Campaign Manager 360, Search Ads 360 new experience) authoring over 300 domain-specific assets that stimulated feature adoption, and supported user success across search, social, and shopping ad experiences.
EDUCATION
- 2004 – 2007
Bachelor of Arts – Broadcast, Telecommunications, & Mass Media
Temple University
- 2004 – 2007
Bachelor of Arts – Criminal Justice
Temple University
CAREER HIGHLIGHTS
- September 3023
NextGen Pulse
100% franchise adoption across 6k stores in 3 sprints while slashing support ticket volume by 98%.
Help Center Engagement Strategist. Choreographed advertiser onboarding and migration efficiency b - March 2022
Seach Ads 360 (new experience)
“30 clicks from Google Search in 28 days.”
Let’s
work together.
CV
Resume